A large US-listed index provider needed to understand how clients were using their products and data. They required detailed insights to improve customer service, product offerings, and overall client satisfaction.
Market Survey: Conducted a comprehensive market survey to gather insights on client usage and satisfaction. This provided a clear understanding of client needs and preferences.
Strategic Recommendations: Provided actionable recommendations based on survey results to enhance customer service and product offerings, addressing specific client pain points and opportunities for improvement.
Outcome
Improved Customer Service: Implemented improvements based on survey feedback, leading to better client interactions and support.
Enhanced Product Offerings: Adjustments to product offerings based on client feedback improved overall satisfaction and utility.
Increased Client Satisfaction: Strategic improvements contributed to higher client satisfaction and retention rates.
Service Response Time:
Reduced average response time for client support queries by 12%, leading to faster issue resolution, enhanced client satisfaction.
